Resources

White Papers

Next Generation IT Service Management Solution
NavAscend’s premier cloud based solution Sequoia ITSM enables you to optimize the performance of your IT organization by providing a real time business intelligence. Sequoia ensures compliance by automating business process, and through an industry leading BPMS, the flexibility and agility to make changes to your processes in hours, not weeks or months. Sequoia makes it easy for your customers to engage your service offerings through a user-friendly web-based store front.

Agile IT Service Management – How to Achieve Tangible Process Improvements in Challenging Environments.
In practice, service management is delivering reliable, efficient, cost effective and intuitive service offerings that deliver tangible value to our business or organization.

Over the past several decades, numerous companies were launched within heroic cultures that focused on “just get it done”. In an effort to address the issue, industry groups have promoted a monolithic all consuming program approach that drives through the organization like a freight train. Inevitably, tangible improvement within these cultures with this approach is elusive and difficult.

Through numerous improvement efforts, we have found is that there is alternative way, a continuous ground up approach that takes incremental steps on a daily basis to achieve tangible results faster, cheaper, and more consistently.

Addressing Priority. Understanding an underlying destructive force within your organization.
At first glance, priority is a simple concept. Yet we’ve seen time and time again organizations which have struggled to implement prioritization. Get it right consistently, and everyone is happy. Get it wrong at any time, then no one is happy and costs can sky rocket. The more we looked at the challenge, the more we saw the parallels in the business world and answers to help satisfy the need.

Creditable Sources and Relevancy, When Business Intelligence and Analytics are Dangerous.
On the surface, business intelligence is a straightforward notion. Unfortunately, creditable and consistent data sources about what people are “spending their effort” on has been the overlooked by technology organizations for decades. Unfortunately, the majority of these data collection sources are not designed to provide the essential information on the performance of our activities. Without creditable and readily available intelligence, we as managers are can only to manage the one thing that we can see; our people’s heroics.

Why So Many Project Managers? The inverse relationship between quantity and process maturity.
Our people (not always project manages) spend most of their time driving their projects: communicating, confirming, reporting, meeting, and coordinating in order to complete each project on time and within budget. They spend a tremendous amount of time, energy, and resources to compensate for a lack of consistent processes across the organization.
We need to step back and look at “what we do” within a technology organization and focused on our biggest costs. Then apply business solutions to our own issues to achieve maximum results and continuous improvement.

Prescriptive Guides

Continuous Service Offering Optimization Guide
NavAscend’s principal provides you prescriptive knowledge distilled from decades of experience to help you incrementally improve your technology services offerings. This short guide provides essential information required to guide your service offering optimization efforts with key definitions, building blocks, service maps, workflow, and roles.

Continuous Activity Optimization Guide
NavAscend’s principal provides you prescriptive knowledge distilled from decades of experience to help you incrementally improve your technology services management capability (activities). This short guide provides essential information required to guide your capability optimization efforts with key definitions, continuous improve cycle, building blocks, workflow, and roles.