Simplify Your ITSM Implementation

Eliminate Expensive Training and Certification
NavAscend has taken decades of successful and practical implementation experience and incorporated it into Sequoia. NavAscend’s certified experts have incorporated the best aspects from best practices and numerous successful implementations to provide a solid foundation for your implementation.

Sequoia is so intuitive that we can get both you and your customers up and running with several workshops.

Ready-to-Go Electronic Service Catalog
Sequoia’s electronic Service Catalog has been pre-built and is ready to receive your solutions and technologies.
NavAscend’s Navigators work with you to build your unique service map and populate your Sequoia Service Catalog.

Intuitive Storefront
Sequoia’s Storefront (Mall) provides an easy-to-use, one-stop, self-help portal for your customers to find solutions, request service, restore service, get instantaneous status, communicate satisfaction with your offerings, and effect change.

NavAscend’s experts have worked on numerous engagements to refine the Storefront, removing the guesswork for your customers so that they understand the value IT delivers with its service offerings.

Sequoia provides the framework to set realistic expectations for your customers and ensure a high level of satisfaction.

Ready-to-Use Service Management Processes
NavAscend has taken decades of successful and practical implementation experience and built out complete IT Service Management business processes within Sequoia using the Lombardi TeamWorks BPMS.

With Sequoia, your team can be up and running in days with a robust set of ITSM work flows.

The Lombardi TeamWorks BPMS under Sequoia provides a robust platform to integrate with your existing tools.

Built-In Agility and Simplicity
NavAscend has taken decades of successful and practical implementation experience to refine a simple and practical set of business processes within Sequoia.

The Lombardi TeamWorks platform makes the hard part of adjusting IT Service Management processes painless and fast.