IT Customer

The Future Is Now

What if…

This morning you were in your favorite coffee shop, waiting for the barista, and at your fingertips on your smart phone you instantaneously had a list of everything you have asked for from IT, as well as the up-to-date status?

• You could request any IT service offering through an intuitive storefront (self-help portal)
• You could easily understand what IT offered, through an easy-to-use electronic service catalog
• You could report an incident and automatically associate it to what IT has given you to address the current issue
• You could be confident that IT was always working on the highest priority for your business
• You could easily get the status on anything you have requested

NavAscend has been in the trenches with you, has worked with industry leaders to envision the future of IT, and has achieved a quantum leap in innovation for you.

Sequoia provides you with an intuitive support system, available anywhere and at any time, that helps you engage with IT seamlessly and effectively without having to navigate the whole organization or personally know the person who does the job. The on-line electronic Service Catalog clearly tells you what IT offerings there are and spells out commitments. You can easily find out the status of your service, and know that you will get the right item, at the right time, for the right reason, with the right information.

Instantaneous Information: Knowledge
NavAscend believes that knowledge is power. Sequoia delivers more power at your fingertips than any other solution so that you can get your job done quickly and successfully. You can see your requests instantaneously through real-time dashboards.

Power to Deliver
Sequoia enables you to manage all aspects of the IT service offerings you have requested in real time:

• Administer your work requests automatically, from start to finish
• Monitor demand trends in IT services, solutions, technology, people, processes, and locations

Unparalleled Power at Your Fingertips
Sequoia delivers the only end-to-end solution for IT Service Management, with a solid core that supports all aspects so that you can automatically get what you need, when you need it, to navigate the complexities of IT.