IT Director / Manager

The Future Is Now

What if…

This morning you were in your favorite coffee shop, waiting for the barista, and at your fingertips on your smart phone were the most critical issues facing your team today, who is working on them, and the ability to direct change instantaneously?

This afternoon you were in your team meeting and at your fingertips on your iPad were the demand, performance, cost, and quality trends for all your service offerings, technologies, and team members, and you could drill down to identify the specific issues instantaneously?

NavAscend has been in the trenches with you, has worked with industry leaders to envision the future of IT service management, and has achieved a quantum leap in innovation for you.

Sequoia provides you with the most important knowledge on your business of IT – simplified, instantaneous, anywhere, at your fingertips – to achieve anything you can imagine.

More Than Business Intelligence: Instantaneous Knowledge
NavAscend believes that knowledge is power. Sequoia delivers more power at your fingertips than any other solution. Our unique approach distills the complexity out of IT, making it easier to make reliable decisions and act on them quickly. You can see the impact of your decisions instantaneously through real-time dashboards, and Sequoia helps you drive continuous improvement with real-time scorecards that correlate data and enable you to see trends emerge.

Sequoia enables you to instantaneously communicate what value IT delivers, through easy-to-use, simple, straightforward scorecards and dashboards from multiple perspectives:

• Service offering
• Solutions
• Technology
• Processes
• People

Sequoia provides you with straightforward, relevant, instantaneous measures on IT’s performance, all at your fingertips, anywhere, any time, from multiple disciplines:

• Demand
• Priority
• Performance
• Compliance
• Agility
• Quality
• Cost
• Satisfaction

Power to Manage
Sequoia enables you to manage all aspects of IT end to end to achieve a high level of customer satisfaction, while dramatically improving the quality of IT services and service delivery in real time.

• Manage fulfillment automatically, from start to finish
• Manage quality throughout your IT services and delivery
• Monitor demand trends in IT services, solutions, technology, people, processes, and locations
• Manage compliance with your commitments, processes and business rules, and ensure effective delegation of authority
• Manage workload across your IT organization, down to the individual, so everyone is used to their fullest potential
• Manage the customer experience in real time, from start to finish
• Streamline your end-to-end IT efforts continuously with regular optimization through built-in tools
• Manage priority with a consistent criteria that assures business alignment across all tasks

Unparalleled Power at Your Fingertips
Sequoia delivers the only end-to-end solution for IT Service Management, with a solid core that supports all aspects so that you can automatically get what you need, when you need it, to manage the complexities of IT.