IT Participant / Expert

The Future Is Now

What if…

This morning you were in your favorite coffee shop, waiting for the barista, and at your fingertips on your smart phone you instantaneously had a list of the most important tasks for today, by priority, and when they were required to get done?

• You wouldn’t need to be a certified expert of the end-to-end processes for everything going on in IT – you would only have to respond to items in your work queue
• When you completed your task, at your fingertips you could capture the completion in seconds and move on
• You would always know that you were working on the highest priority task for your organization
• You would automatically get credit for everything you did
• You could instantaneously compare your performance against your peers, any time, anywhere

NavAscend has been in the trenches with you, has worked with industry leaders to envision the future of IT service management, and has achieved a quantum leap in innovation for you.

Sequoia provides you with the most important knowledge – straightforward, instantaneous, anywhere, at your fingertips – to ensure you are working on the right task, at the right time, for the right reason, with the right information.

Instantaneous Intelligence: Knowledge
NavAscend believes that knowledge is power. Sequoia delivers more power at your fingertips than any other solution so that you can get your job done successfully. You can see the effect of your actions instantaneously through real-time dashboards, and Sequoia helps you drive continuous improvement with real-time scorecards that correlate data, enable you to see trends emerge, and give you the data you need to justify action.

Sequoia enables you to instantaneously understand how your actions affect the business, through easy-to-use, simple, straightforward scorecards and dashboards from multiple perspectives:

• Service offering
• Solutions
• Technology
• Processes
• People

Sequoia provides you with straightforward, relevant, instantaneous measures on your performance, all at your fingertips, anywhere, any time, from multiple disciplines:

• Demand
• Priority
• Performance
• Compliance
• Agility
• Quality
• Cost
• Satisfaction

Power to Deliver
Sequoia enables you to manage all aspects of your performance to achieve a high level of customer satisfaction, while dramatically helping improve the quality of your organization’s service offerings and service delivery in real time.

• Administer your work items automatically, from start to finish
• Monitor demand trends in IT services, solutions, technology, people, processes, and locations
• Monitor compliance with your commitments, processes and business rules, and ensure effective delegation of authority
• Monitor your workload
• Monitor your customer’s experience in real time, from start to finish

Unparalleled Power at Your Fingertips
Sequoia delivers the only end-to-end solution for IT Service Management, with a solid core that supports all aspects so that you can automatically get what you need, when you need it, to navigate the complexities of IT.