Innovation

The Supply Chain of IT
Sequoia enables you to substantially improve the productivity of your teams.

• Work more intelligently with relevant and accurate information
• Seamlessly collaborate among diverse teams
• Assign the right person, at the right time, with the right information
• Automated routing ensures that tasks are routed correctly and quickly
• Automated compliance ensures that service levels are always met
• Manage what you are offering, not just how you are delivering it
• Use real-time dashboards to see who, what, where, and when at any level

Industry-Leading Business Process Management Suite
Sequoia enables you to substantially improve the productivity of your teams and delivers on day one:

• Simplified pre-built electronic Service Catalog
• Simplified Storefront to enable customers to request services the way they consume them
• Simplified IT processes and business rules, combined with the ability to continually optimize with real-time data
• Simplified roles that map into your own unique organizational structure and make sure all bases are covered

Experience True Transparency
Information is now accessible, relevant, and easy to act on because Sequoia has incorporated Supply Chain principles into the design.

• Essential information is now distilled to a core set of: demand, performance, quality, compliance, change, exceptions, and cost
• Role-based consoles provide the relevancy, the right context, the right breadth, and the right depth, all at the right time
• Instantaneous comprehensive performance encompasses services, people, processes, and technologies
• Graphs are presented in an intuitive manner so that you can make clear and precise business decisions
• Dashboards are structured to make the current business situation clear and quantifiable

Ensure Everyone Is Always Working in the Same Direction

• Consistent priority scheme
• Business alignment
• Derived priority
• Broad agreement