The Agility Challenge
Your most senior technology players are bogged down with numerous requests for the standard tasks. Your Service Desk is underutilized. The backlog of work is growing. Your overloaded and crucial technology expert receives a phone call from a senior executive who is demanding action on an urgent request. This is the third time this week. Your staff is hitting the burnout stage. With no way out, you negotiate for temporary staff to knock down the extra work. Without tangible numbers based on actual performance to validate the situation, the request is rejected because this has become a recurring condition.

The level of knowledge necessary to fulfill these requests is not substantial…if you can create a repeatable procedure. With some effort, you can allocate staff to create and approve service requests or standard changes that can be delegated to the Service Desk or junior staff, although that only addresses part of the issue unless you can get a handle on all of these requests that were not in the original budget. We at NavAscend have been in the trenches with you and understand your challenges.

Change Management Evolved: True Agility
To move at the speed of your business and maintain quality, your change management must be easy to use, efficient, and effective. Time is money. Relevant, accurate, timely information is crucial. Routing to the correct person to analyze, build, approve, and implement a successful change is imperative. Sequoia automatically routes the change to the right person, at the right time, with the right priority, and with the right information to act quickly and effectively. Sequoia will:

• Automate routing of proposed changes based on key information captured
• Analyze, approve, and implement proposed changes faster, easier, cheaper, and with higher quality by capturing the pertinent information more accurately
• Proactively manage demand, cost, and staffing with accurate, relevant, and instantaneous information

Key Features
Sequoia enables you to substantially improve the productivity of your change management with the following capabilities on day one:

• No tracking required with automated business processes
• Automated routing to the right person
• Automated escalation to ensure service-level compliance
• Assured compliance to ensure service levels are met and processes followed
• Real-time visibility for you to act quickly
• Easy-to-use self-help portal to make it easy for your customers to submit change requests
• End-to-end management from request to closure
• Assured business alignment
• Automatic collaboration

Power to Manage at the Speed of the Business
Sequoia enables you to manage all aspects of change management end to end to achieve a high level of customer satisfaction while dramatically improving the quality of your service delivery, in real time.

• Manage the change implementation from proposal, analysis, approval, and release to closure automatically
• Manage quality throughout your services and delivery
• Monitor agility trends in services, solutions, technology, people, processes, and locations
• Manage compliance with your commitments, processes and business rules, and ensure effective delegation of authority
• Manage workload across your organization, down to the individual, so everyone is used to their fullest potential
• Manage customer experience in real time, from proposal to closure
• Streamline your end-to-end efforts continuously with regular optimization through built-in tools
• Manage priority with a consistent criteria that assures business alignment across all tasks

Innovative End-to-End Solution for Change Management
Sequoia delivers the only end-to-end solution for IT Service Management, with a solid core that supports all aspects so that you can automatically get what you need, when you need it, to manage the complexities of IT.