| A Problem is a historical trend or pattern in any number of Incidents, events, or alerts |
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- Drive elimination of root cause of problems as quickly as possible from the production infrastructure
- Provide adequate and validated justification for any root cause analysis and recommendation for change
- Continually improve our identification and analysis of problems
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- Engage the right people at the right time to identify trends in incidents and analyze root cause as efficiently as possible
- Owning and proactively managing problems end to end in order to effect change as quickly as possible
- Driving problems based on business priority
- Keeping all stakeholders informed
- Ensure accurate, adequate, and relevant information
- Maximize the all potential sources information that can help identify problems
- Seek out resources and tools to enable the fastest elimination of problems
- Continually improve management of problems
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