Experience the View from Sequoia

If you can’t measure it, you can’t manage it. – Peter Drucker

So you can work on your business of IT, rather than within your IT organization

Sequoia Can Turn Your IT Service Management (ITSM) Initiative Into Reality
Your business is asking more from IT. Deliver, with confidence, with Sequoia.

• Deliver end-to-end IT Service Management in weeks, not months, with Sequoia
• Sequoia’s pre-built modular packets address every aspect of IT
• Sequoia gives you a bird’s-eye view of your entire IT operation, end-to-end
• Communicate the value of IT with Sequoia’s Electronic IT Service Catalog

Best-in-Class Business Process Management Is Sequoia’s Backbone
Sequoia was developed using Lombardi TeamWorks’ Business Process Management Suite (BPMS), finally making it possible to deliver complete, robust business process automation to IT. Our BPMS is much more than just work flow:

• BPMS gives you the ability to control and orchestrate IT operations from end-to-end
• BPMS provides a robust platform to integrate systems, people, data, and work flow
• BPMS provides a backbone that makes Sequoia dynamic, agile, scalable, and cost-effective

Our Robust BPMS Platform Delivers Unmatched Capabilities

• Dynamically manage and modify processes and work flow
• Connect people involved in your processes across your entire enterprise
• Coordinate activities throughout your IT enterprise
• Adjust work flow and workload to meet service commitments
• Manage business rules
• Monitor and measure process compliance
• Monitor and measure the performance of each IT team member
• Monitor and measure service delivery against Service Level Agreements
• Monitor and measure human and technology costs from multiple perspectives
• Provide real-time visibility into what’s “in flight” within IT
• Easily see tasks, teams, and ownership of items moving through your processes
• Capture the true priority of an issue, based on its impact to the business
• Continually analyze and optimize IT performance
• Embedded processes ensure compliance with business rules