Sequoia is the leading end-to-end IT Service Management (ITSM) solution available today.
Sequoia is a fully featured, process-driven, economical, end-to-end service management “cloud solution” with a user-friendly Web-based Storefront that provides easy access to your IT service offerings.
Sequoia is the only IT Service Management Software as a Service (SaaS) solution built upon the industry-leading Lombardi TeamWorks Business Process Management Suite (BPMS).
Unparalleled Transparency and Clarity
Sequoia gives you organizational visibility into “what’s going on” and the ability to quantify your success through real-time dashboards and historical scorecards.
Proven Platform for Continuous Improvement
Sequoia gives you the ability to save time, money, and resources with built-in optimization tools and unmatched business intelligence on your services, people, processes, and technologies.
Sequoia delivers capability on day one:
- Pre-Built Electronic Service Catalog so that you do not have to start from scratch
- Intuitive self-help portal with easy-to-use Storefront for your customers to engage with your IT service offerings
- Comprehensive consoles that enable you and your staff to proactively manage delivery in real time
- Agile automated business processes that embed decades of successful experience and can be easily optimized to your unique situation