We believe that there is a better way to implement IT Service Management (ITSM). We have built a practical solution based on decades of successful ITSM implementation experience.
You want to innovate and make a difference. We believe that restoring service, isolating the root cause, coordinating changes, and driving project tasks are things we can take care of for you.
Our leading solution for managing services is available from anywhere at any time, integrates with existing solutions, and combines a powerful business intelligence to allow you to make proactive decisions in IT and see the results within hours or days, not weeks or months.
NavAscend Is About You
We take the guesswork out and give you a robust baseline to start from so that you can achieve results faster. Sequoia can be easily extended and customized to your unique organization.
Sequoia is designed for managers and practitioners, not coders. We incorporate an industry-leading Business Process Management Suite (BPMS) that enables you to unleash the power of your IT organization by capturing your processes in an executable model and seamlessly integrating your existing tools. You decide what to capture, who has access, when tasks need to occur, and how business rules are applied.
Sequoia provides a comprehensive collaboration platform to get tasks done quickly and efficiently.
We have made Sequoia easy to use, and we have made it simple to manage the work flow and workload of IT.
With Sequoia’s intuitive Storefront, it is accessible to everyone in your company.
Sequoia provides transparency and relevancy, with context, to everyone so that they can get their work done faster and with less effort.
Built through years of experience and combining proven methods, Sequoia delivers unparalleled relevant, intuitive, accurate, and timely information to make the best decisions at any level of your organization.
Sequoia’s open architecture and dynamic BPMS platform allow us to partner with you to rapidly implement Sequoia and continually optimize it as your business changes.
Sequoia can run independently, or it can operate alongside and augment your existing tools.
Sequoia is built on a robust industry-leading Lombardi TeamWorks BPMS.
Sequoia’s pre-built solutions have been forged from decades of practical and successful ITSM implementations in numerous mission-critical industries.
Sequoia encompasses all aspects of managing, implementing, and operating your services, processes, technologies, and people.
Sequoia manages all tasks that drive work within IT: requests, incidents, problems, changes, project tasks.
Sequoia is built upon processes, methodologies, products, and practical know-how that have been successfully transformed and optimized by dozens of companies across numerous industries over the past decade. On day one, Sequoia will:
- Deliver pre-built comprehensive business processes to run your IT organization
- Deliver a built-in optimizer
- Proactively drive out costs in delivery
- Proactively drive out costs in services